Administrative Operations Assistant

The Position:
West Whiteland Township is currently seeking an Operations Assistant within the Police Department. This position is critical to the efficient management of the front end of the department and provides administrative, operational, and technical support to ensure smooth day-to-day operations.

The Administrative Operations Assistant assists with the administration and coordination of office functions, requiring at times complex decision-making, considerable independent judgment, and a high degree of confidentiality. This position involves substantial interaction and communication with federal, state, and local government entities, the public, and Township staff.

Key responsibilities include preparing a variety of police reports, managing department records, maintaining and updating electronic data, and handling a wide range of administrative tasks. The position also serves as a software administrator for key police systems, including the CODY Records Management System (RMS) and other departmental applications—ensuring data accuracy, user support, and coordination with IT staff and vendors for system updates and troubleshooting.

The Ideal Candidate:
 The ideal candidate will have:

• Knowledge of law enforcement practices and procedures.
• Experience with administrative support, office coordination, and customer service.
• Strong organizational, communication, and writing skills, with attention to detail.
• Proficiency in Microsoft Office programs (Word, Excel, Outlook, PowerPoint).
• Aptitude for learning and administering new software systems, including police records management or database systems (e.g., CODY RMS or similar).
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Flexibility and a collaborative spirit in a busy, team-oriented environment.

Other duties shall include:

• Obtaining and maintaining CLEAN/JNET clearances
• Preparing and submitting monthly Uniform Crime Reports (UCR)
• Responding, answering and screening incoming department calls and in person inquiries, and
• Providing support to all Township Departments as needed.

West Whiteland Township maintains a lean staff where everyone wears multiple hats and supports one another as needed. We pride ourselves on serving our community effectively and value teamwork, professionalism, and a commitment to public service. While casual and supportive, the work environment is fast-paced and dynamic. The successful candidate must be comfortable juggling multiple responsibilities and deadlines and eager to learn new skills and subject matter.

To Apply:
All applications must be submitted using the online application process. You will need to create a new account to submit your application. Once you click on Create New Account, you will be guided through the application process and able to apply for open positions. You will use the same login information each time you apply for a job.

Please apply for the position at this link.

M/F/H/D. EOE.