Customer Relations Representative

State Farm Agent Bill Nelson, an innovative and dynamic force in the local insurance industry, is on the lookout for passionate and ambitious individuals to join our team as Customer Relations Representatives. If you're a go-getter with a knack for building and maintaining relationships, this is an exciting opportunity to kickstart or continue your career in insurance with a forward-thinking company.

Job DescriptionAs a Customer Relations Representative, you will be part of a collaborative team focused on reshaping the way insurance is approached. We're seeking individuals who are tech-savvy, people-focused, and eager to make a meaningful impact. Your responsibilities will include

• Engaging with existing and potential clients through various channels, including in-person, phone, email and text.
• Educating all ages on the importance of insurance and tailoring solutions to their unique needs.
• Providing exceptional service that retains existing customers and attracts new customers.
• Participating in ongoing training programs to stay updated on industry trends and product knowledge.
• Building personal relationships with customers, the community and other insurance professionals.

Qualifications

• Enthusiastic and self-motivated with a passion for people and problem-solving.
• Excellent communication skills, especially in the digital space.
• Tech-savvy and comfortable using various programs to find answers, build solutions and manage tasks.
• Ability to adapt to a fast-paced and evolving work environment.
• Eagerness to learn and grow within the insurance industry.

Requirements

• High school diploma or equivalent; college degree is a plus.
• Previous customer service and/or sales experience or a strong desire to pursue a career in insurance.
• Familiarity with multi-channel communication.
• A positive and proactive attitude towards challenges.
• Willingness to obtain relevant insurance licenses (training will be provided).