Senior Telephone Sales
Center Point Energy is looking for a Senior Telephone Sales to join our Team, located in Minneapolis, MN.
You will have the ability to provide workload management in the Inside Sales & Sales Administration to assure quality standards and sales goals are met. Develop and provide training to new employees as well as ongoing training to current staff. Promote and sell Home Service Plus products and services. Help develop an environment within the department that promotes collaboration, high quality work and professionalism while focusing on our internal and external customer’s needs.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
- Competitive pay
- Paid training
- Benefits eligibility begins on your first day
- Subsides metro and parking discounts
- Flexible work schedule, paid holidays and paid time off
- Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
- Professional growth and development programs including tuition reimbursement
- 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
- Manage the workload in the TSC by monitoring inbound call volumes, outbound seasonal initiatives and lead follow up activities in order to achieve sales goals.
- Manage incoming invoices and sales paperwork waiting to be processed.
- Serve as the main contact for contractors, regarding installation invoices.
- Track and monitor billed revenue, dispatch efficiency and overall departmental support effectiveness.
- Manage utility and manufacturers rebate process and exceptions.
- Design and conduct new employee and refresher training for the TSC phone representatives and other sales support positions. Develops sales support tools.
- Respond to complex or escalated customer situations involving sales of products and services as referred by TSC phone representatives as well as other Home Service Plus employees.
- Manage lead nurturing process from initial entry of data through appointment setting to open and pended lead follow up. Work to continuously improve processes for lead management and appointment setting.
- Manage incoming leads from multiple sources; internet, employee, etc. and distributes evenly to the TSC team.
- Monitor the sales process.
- Act as a designated telephone sales resource person to give immediate guidance to phone and field reps who need help to complete an order or resolve a customer issue. Contribute to team effectiveness by planning incentives and sales competitions.
- Perform phone duties during peak times. Promote and sell all Home Service Plus products and services. Demonstrate a high sense of urgency and initiative in covering unplanned peak times.
- Spend a minimum of 30 hours per week on non-direct sales related activity.
- Other duties as assigned by management.
Your background includes:
- Requires high school education or the equivalent knowledge of English, basic mathematics (addition, subtraction, multiplication, division and calculation of fractions and/or percentages), grammar, spelling and punctuation.
- Requires a minimum of two years sales experience and a minimum of two years in a role that has involved training and coaching of employees.
A bonus to have:
- Inside phone sales
- Post-secondary coursework is a plus.
- Able to meet and maintain performance and attendance criteria for the job.
- Able to demonstrate proven sales skills including listening, persuasion, presentation, overcoming objections, closing, and creating customer loyalty.
- Able to demonstrate strong oral written communication skills including excellent telephone etiquette.
- Able to demonstrate and apply a strong customer focus and deliver superior service.
- Able to apply basic mathematics to perform addition, subtraction, multiplication, division, and calculation of fractions and percentages and arrive at correct results.
- Able to learn mechanical principles of our products.
- Able to pay attention to detail and demonstrate good organizational skills.
- Able to use a personal computer and software including data entry and inquiry skills.
- Able to direct co-workers and train new employees.
- Able to meet all physical requirements, competency-based assessments, pre-employment background checks, pre-employment drug screen and other selection criteria determined by the Company.
- Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely
- Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently.