Information Technology Support Associate (15360)

This position is responsible for working with the other ITSA to provide IT and AV support for learning spaces and meeting rooms. This includes direct support, operation, planning and maintenance of these facilities on the SIUE campus and possible remote locations. The ITSA assists in the research, testing, recommendations, and setup for clients pertaining to lab, classroom, and web conferencing hardware and software purchases. Furthermore, this position assists in lab, classroom, and conferencing technology planning for clients and involves client training. The successful candidate will also direct the work of student workers, including assigning duties, supporting clients, and responding to issues. This position may be assigned other related tasks in support of the department’s mission and goals. 

 

This position is a Civil Service vacancy. It closes to applicants at 11:59 p.m. CST on the posting end date. When applying through the HireTouch system, please be sure to complete updated 2023 forms that are attached to the job located under your Applicant Profile box (refresh browser if needed).

Applicants must submit an updated and complete Civil Service Application, which must include complete employment history, through HireTouch. The application is the last form in the document package. If you do not possess any employment history, you must indicate this within the employment history section of the application. Your application should reflect a thorough list of relevant skills and experience related to the minimum qualifications listed for this position. While a resume may be submitted with the application, data for each employer must be listed on this application form. (The words "See Resume" may only be used as a substitute in the section entitled "Specific Duties Performed" not for a list of employment history.)  If the Civil Service application is incomplete you will not be considered for the position as our office will be unable to evaluate your submission to determine if you possess the required minimum qualifications. 

If qualifying by education or to qualify for a required educational prerequisite, you must submit your transcripts, including those for SIUE, at the time of application. Applicants qualifying for veteran’s preference must submit a copy of form DD214 at the time of application. For additional information, please visit: Eligibility Criteria and Point Allocation and Proof of Eligibility.  Please submit any other licenses or certifications related to the position at the time of application.

Applicants will be subject to a background check and/or drug screening prior to an offer of employment. For more information, please visit the Office of Human Resources website at www.siue.edu/human-resources or call Civil Service Testing at 618-650-2190.

Southern Illinois University Edwardsville nurtures an open, respectful, and welcoming climate that facilitates learning and work. SIUE is committed to education that explores the historic significance of diversity in order to understand the present and to better enable our community to engage the future. Integral to this commitment, Southern Illinois University Edwardsville strives for a student body and a workforce that is both diverse and inclusive. We strongly encourage candidates from historically underrepresented groups, including women, members of racially minoritized groups, and individuals with disabilities, to apply. For more on our Statement of Diversity, visit SIUE Mission, Goals and Plans 

 

Minimum Acceptable Qualifications:

1.     High school graduation or equivalent.

 

2.     Any combination totaling one year from the following categories:

(a)    Progressively more responsible work experience in an Information Technology (IT) related profession.

(b)    College course work which included Information Technology (IT), or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

60 semester hours or Associate’s Degree equals one year

 

Please Note: As required by the position to be filled, additional education, training and/or work experience in an area of specialization inherent in the position may be necessary in meeting credential requirements.