Customer Engagement Intern

Seeking students interested in gaining practical experience in customer engagement, project coordination, and healthcare IT.

• Position: Customer Engagement Intern
• Duration: August 12th, 2024 – April 25th, 2025
• Part time, working 15 – 29 hours/week
• Remote, based in Michigan (Eastern Time Zone)
• Wage: $14/hour 

The company is currently not authorized to support remote work employees in the following locations: Alabama, Alaska, Arizona, California, Delaware, Idaho, Massachusetts, Montana, Nebraska, Utah, Wyoming. 

The student internship program accepts international students with up-to-date work authorization for off-campus employment. 

Key Responsibilities:

• Client Onboarding Support: Assist in coordinating the onboarding process for new clients, ensuring they have a seamless experience integrating our software solutions into their systems.
• Meeting Coordination: Schedule and organize client-facing meetings, including setting agendas, arranging logistics, and ensuring all necessary parties are informed and prepared.
• Meeting Participation: Attend client meetings alongside senior team members, take detailed notes, and assist in documenting action items and decisions.
• Documentation Management: Support the team in updating and maintaining documentation related to software features, client specifications, and project progress.
• Customer Support Liaison: Act as a point of contact for customer inquiries, providing timely and professional responses or escalating issues to the appropriate team members.
• Cross-functional Collaboration: Collaborate with software development, account management, and product management teams to relay customer insights and contribute to ongoing product improvements.

Qualifications:

• Currently enrolled in a degree program in Business Administration, Healthcare Administration, Health Informatics, Computer Science, or a related field.
• Interest in healthcare information technology as a career path.
• Ability to effectively build rapport in a remote working environment.
• Strong organizational skills with acute attention to detail.
• Excellent written and verbal communication skills.
• Be legally eligible to work in the US and off-campus. 
• Pass a criminal background check.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with digital tools like Zoom, JIRA, Confluence, HubSpot CRM, Microsoft Outlook, and Teams.

Benefits:

• Gain valuable skills to enhance your resume, including real-world customer engagement and project coordination experience.
• Learn about cutting-edge healthcare technology initiatives and receive mentorship from experienced industry professionals.
• Enjoy flexible part-time hours, remote work opportunities with provided equipment, and the potential to earn internship course credit. 

How to Apply: Interested candidates should submit a resume and cover letter outlining their qualifications and interest in the position. Please include any relevant coursework, projects, or experiences that demonstrate your ability to excel in this role. The ‘optional’ application fields are not necessary. 

Equal Opportunity Employer Notice: 

We are an Equal Opportunity Employer who recognizes that our diversity is our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think to best serve our stakeholders and our communities. 

Because our family of companies serve everyone, we believe in including everyone. This means we strive to hire qualified employees that are diverse in thinking and in race, gender, gender identity and/or gender expression, age, religion, or belief, sexual orientation, physical, mental, or sensory disability, citizenship, family or partnership status, socioeconomic upbringing and more. 

We believe diversity and inclusion among our teammates is critical to success as an organization, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.