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Station Agent, Municipal Railway – San Francisco Municipal Transportation Agency (9131) 

Department: Municipal Transportation Agency
Job class: 9131-Station Agent, Municipal Railway
Salary range: $96,044.00 - $116,740.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Class Based Test
Rule: Rule of the List What does this mean?
List type: Entrance
 

About:

This is a San Francisco Municipal Transportation Agency Class Based Test.

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.

Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

Application Opening: September 12, 2024
Deadline to Apply: September 18, 2024 
Compensation Range: $96,044-$116,740 annually
 

Role description

Under general supervision a Station Agent works in a booth at a Municipal Railway Metro station

Essential functions include but are not limited to:

  • Provides public with information concerning MUNI fares, routes, schedules, and other connecting transit services, by speaking to patrons at the station and via a public address system, so that the flow of patrons will be smooth; includes assisting elderly and disabled persons.
  • Maintains order at assigned station, by monitoring patron activities and by taking appropriate action when fare evasion or other illegal activities are observed in order to maintain the safety of the public.
  • Responds to patrons complaints and requests for assistance by explaining and demonstrating the proper use of station fare equipment as well as explaining rules, procedures, policies.
  • Performs routine checks on escalators and elevators and fare collection equipment to ensure smooth operation.  This includes performing troubleshooting of the fare collection equipment.
  • Uses monitoring equipment including display devices, communication equipment, fare collection equipment, and conveyance equipment by watching display monitors making visual checks to ensure proper service
  • Responds appropriately in emergency situations by contacting Central Control, and then initiating appropriate response such as crowd control and/or station evacuation; activates/ensures proper operation of the fan control system (may be required to enter track-way/catwalk); performs minor fire suppression.  In addition, requests appropriate professional and/or medical assistance for sick, injured or violent persons, so that corrective action can be taken to ensure the safety of the public; and MUNI employees and assets.
  • Completes forms and reports as required, in order to maintain records and information; includes accident reports for claims department, reports for supplies and maintenance, and unusual occurrence reports.  This includes lifting boxes of transit timetables, transfers, brochures, and other printed matter.
  • Opens and closes assigned station by manipulation of gate assemblies and the preparation of station equipment for revenue service. This includes the turning on and off of conveyance and surveillance equipment; preparing revenue collection equipment, and performing safety checks of the station.

Nature of work: Requires incumbents to work weekends, different shifts and holidays; work alone in stations during early morning and late night hours; stoop, bend, kneel, reach, lift, and climb to perform a variety of duties; work in inclement weather; open and close stations by lifting and pulling gate assemblies weighing up to 50 pounds.

How to qualify

MINIMUM QUALIFICATIONS:

Two (2) years of verifiable work experience in a job requiring extensive public contact with a major portion of the duties dealing with complaints and inquiries.

Note: Positions require basic computer knowledge and skills (i.e. email, applications, etc.).


Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst: Renée Strain at Renee.Strain@sfmta.com 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.