Claims Adjuster

POSITION DUTIES AND QUALIFICATIONS 

SUMMARY OF DUTIES:

Performs work in the administration of liability, property and automobile claims program within a self-insured public entity organization. 

This classification reports to: Liability Claims Manager.

DUTIES AND RESPONSIBILITIES:*

Position Specific Summary

The Claims Adjuster position at the City of Tucson’s Business Services Department is responsible for managing liability, property, and automobile claims for a self-insured public entity, handling investigations, determining liability, reviewing coverages, and settling claims within the Risk Management Division.

Work is performed under the supervision of the Liability Claims Manager. This position does not supervise.
 

Duties and Responsibilities

Conducts investigations of accidents, incidents, occurrences involving city property, vehicles including personnel resulting in third-party personal injury or property damage. Reviews coverage and arranges appraisals. Conducts interviews for the investigations and document the claimant's incident. Assesses and gathers all necessary evidence, interviews claimants, reports, site investigations, photographs and all drawings prior to making a decision on the claim. Negotiates and prepares claim settlements for items such as pothole claims, property damage claims and watermain break claims. Determines liability based on evaluation of injuries, medical reports, bills, estimates and related facts and presents information to the City Attorney for concurrence.

Approves claims up to a designated threshold amount. Works with the City Attorney's Office on claim denials and specific authorizations. Processes liability and subrogation claims utilizing an electronic claim administration system. Documents the electronic file with claim activity and processes payments to vendors and claimants. Utilizes electronic claim administration system to run reports and validate data.

Provides customer service to all stakeholders while investigating incidents, collects information, and settles claims. Provides information, explains the claims process, and addresses any questions or concerns. Ensures timely and quality activities to respond to the needs of the city, community and department.

Prepares memos, reports, and presentations. Maintains both electronic and paper files and documents, ensuring compliance with city, state and local guidelines regarding records retention and claims reporting. Monitors levels of resources, establishes timelines, monitors progress, and recommends changes for efficient claims processing.

Performs all other duties as assigned.

Working Conditions

Indoor and outdoor work with some exposure to physical, ergonomic, or emotional hazardous environment.

* All duties, responsibilities listed are subject to change.

MINIMUM REQUIRED QUALIFICATIONS:

Education:

Bachelor's degree

Work Experience:

Three (3) years of directly related experience

License:

Any combination of relevant education and experience may be substituted on a year-for-year basis.

ADDITIONAL MINIMUM REQUIRED QUALIFICATIONS:

Education:

Bachelor's degree

Work Experience:

-Three (3) years of directly related experience

License/Certifications:

Languages:

PREFERRED QUALIFICATIONS:

Degree in Business or Public Administration or directly related field
Experience in multi-lines claims investigation, adjusting or task management experience.
Certification as Associate in Claims (AIC)
Licensed Arizona Insurance Adjuster
Public sector (State, County, City) claims handling experience
Bilingual

ADDITIONAL POSITION INFORMATION:

Position Title:

Claims Adjuster

To view the full job profile including classification specifications and physical demands click here.

Department Name: 

Business Services Department

Department Link: 

https://www.tucsonaz.gov/Departments/Business-Services-Department

Recruiter Name:

Ankita Bhargava (105632)

Recruiter Email:

ccs_hr@tucsonaz.gov

FTE%:

100

FLSA:

Exempt

Position Type:

Regular

 COMPENSATION & BENEFITS 

Full Hourly Range: $29.23 - 50.43 USD

The Full Hourly Range reflects the City of Tucson's pay range at the time of posting. The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The City of Tucson offers a generous benefits package for benefit-eligible positions.The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.

With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.

You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

POSTING INFORMATION 

Posting Close Date: 

Applicants must submit their completed application by 12-09-2024 at 11:59 p.m. MST

APPLICATION INSTRUCTIONS

Please see the special application instructions below and follow the directions for applying to this position.

Special Instructions:

This position is a salaried position that responds to emergency call-out situations and provides service during nights or weekends as needed. Applicants must possess a valid Driver’s License and have an acceptable driving record.

Physical and lifting abilities/requirements are determined by position and are included in the position description.

Background Check:  This position has been designated to require a criminal background check. 

CITY OF TUCSON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.  If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).  Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD 

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. 

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.govor or 520-791-2619. 

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer. 

Questions? If you need assistance applying for any position, please contact recruitment@tucsonaz.govor520-791-4241520-791-4241  

ccs_hr@tucsonaz.gov