Call Center Representative
Kickstart Your Career at Our Virtual Recruitment Fair – Entry-Level Call Center Rep!
Are you ready to launch your career in a supportive, fast-paced environment? The University of Rochester Medical Center is looking for enthusiastic individuals to join our team as Call Center Representatives. This entry-level role offers a great opportunity to gain valuable experience while earning a competitive pay rate of $18.71/hr. Plus, it’s a hybrid position, meaning you can work remotely once you’ve completed training and consistently meet performance metrics.
How to Get Started: Sign up for a virtual timeslot to speak directly with a Recruiter! During this session, you’ll be pre-screened and set up to participate in our upcoming recruitment day, where you’ll learn more about this exciting opportunity.
Reserve Your Time Today! Don’t miss out on this chance to jumpstart your career with a renowned institution. We look forward to connecting with you!
Key Responsibilities:
- Respond to a high volume of inbound calls, emails, and electronic inquiries.
- Schedule patient appointments.
- Troubleshoot patient issues, assess urgent situations, and provide timely solutions.
- Navigate multiple business systems to document and resolve inquiries.
- Communicate with internal departments and escalate issues as needed.
- Independently balance inbound/outbound communication and administrative tasks.
Qualifications:
- High School Diploma or equivalent
- At least 1 year of customer service experience
Equity, Diversity, and Inclusion Commitment: The University of Rochester is dedicated to creating an inclusive environment that celebrates diversity. We encourage candidates from underrepresented populations, veterans, and individuals with disabilities to apply. We do not discriminate based on age, race, gender identity, sexual orientation, or any other status protected by law.
Job Type: Full-time
Pay: From $18.71 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
People with a criminal record are encouraged to apply
Ability to Relocate:
- Rochester, NY: Relocate before starting work (Required)
Work Location: Hybrid remote in Rochester, NY