Transit Services Manager

Posting Close Date: 

Applicants must submit their completed application by 03-23-2025 at 11:59 p.m. MST

Application and Special Instructions

The Transit Safety and Security Program (TSSP) Certificate must be obtained within eighteen (18) months of hire / prior to the completion of the probationary period and must be maintained throughout employment in this position. A Resume and Cover Letter is required for this recruitment. Should you have any questions, please reach out to Monique.centers@tucsonaz.gov.

ABOUT THIS JOB

Position Specific Summary

The Transit Services Manager position at the City of Tucson’s Department of Transportation & Mobility is responsible for overseeing the planning, coordination and management of public transit service to ensure the health and safety of the community throughout the city.  

Work is performed under the supervision of the Transportation Administrator. This position exercises supervision over transit division personnel. 

Duties and Responsibilities

Oversees the daily operations of transit services to ensure efficiency, safety, and compliance with regulations. Develops and implements tools for monitoring and maintaining compliance with transit regulations and standards. Manages several complex contracts, ensuring all aspects align with operational needs and regulatory requirements.  

Provides direction and guidance regarding intergovernmental agreements (IGAs), the Transit Asset Management (TAM) Plan, and other compliance areas. Develops initiatives to improve customer satisfaction and the rider experience. Analyzes customer needs to guide service improvements. 

Manages and oversees the capital and operating budgets for transit services, exceeding set thresholds. Reviews, approves, and tracks transit-related expenditures to ensure alignment with financial objectives. Analyzes past budgets and performance data for accurate forecasting.  

Supervises direct reports and provides leadership to ensure team alignment with department goals. Establishes performance standards, assesses performance, counsels and evaluates the performance of assigned personnels. Leads initiatives to enhance staff effectiveness and professional development. Participates in hiring and selection process as needed.  

Reviews and approves planning documents to ensure consistency with departmental objectives. Ensures compliance oversight for all Federal Transit Administration (FTA) audits and reviews related to fixed-route buses, ADA paratransit services, and modern streetcar operations. 

Performs other duties and tasks as assigned. 

Working Conditions

Mostly office environment.   

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education:   Bachelor’s degree in related field
Experience: Five (5) years of directly related experience
Equivalency: Any combination of relevant education and experience may be substituted on a year-for-year basis.

Preferred Qualifications
Degree in in Planning, Public Administration, Business Management or closely related field. 
Experience in a Transit or Transportation related field. 
Experience overseeing complex, multi-faceted contracts and ensuring deliverables align with organizational and regulatory requirements. 
Experience managing large-scale budgets, including capital and operating expenditures. 
Experience drafting and implementing operational policies and procedures. 

POSITION DETAILS

Job Profile

J2731 - Transit Services Manager

To view the full job profile including classification specifications and physical demands click here.

Compensation Grade

G110

Hourly Range

$35.37 - 53.05 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Exempt

Position Type

Regular

Time Type

Full time

Department

Department of Transportation and Mobility

Department Link

https://www.tucsonaz.gov/Departments/Transportation-Mobility

Background Check:  This position has been designated to require a criminal background check. 

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.  If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).  Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD 

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.   

Recruiter Name

Monique Centers (200719)

Recruiter Email

tdot_hr@tucsonaz.gov

For Human Resources general questions please contact 520-791-4241.