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Data Operations Analyst

State of Utah
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Do you love solving complex data challenges and streamlining workflows? Are you excited to work in an agile environment and contribute to innovative data solutions? Do you have a knack for identifying opportunities to improve efficiency through data-driven insights? If so, apply online today! The Utah Department of Commerce is seeking a highly organized and detail-oriented Data Operations Analyst to join our team.

**This position requires on-site work for the first 6-12 months to facilitate training and team integration. Following this period, the opportunity for a hybrid work schedule may be explored, subject to role and agency requirements.

ROLES AND RESPONSIBILITIES:

In this position, you will need to be a highly organized and detail-oriented Data Operations Analyst with a strong understanding of data concepts and familiarity with Google Cloud Platform (GCP) to join our team. In this role, you will be instrumental in bridging the gap between our Project Manager, Sr. Data Engineer, and various business divisions as we enhance our data literacy, and integrate multiple data APIs and systems into our GCP environment, in an agile working environment. You'll work closely with our data team in playing a key role in systemizing our data workflows. This position requires a strong understanding of business processes, a love for technology, a passion for problem-solving, excellent communication skills, and the ability to collaborate effectively with multiple stakeholders. You will play a crucial role in empowering end-users to leverage data effectively, manage data access and permissions, and contribute to the development of a robust data ecosystem. 

Your roles and responsibilities will include but not be limited to the following: 

  • Data Literacy & Support: Provide support and guidance to business users on data access, interpretation, and utilization. Provide hands-on support and development using low-code/no-code platforms to facilitate solutions that address business needs.
  • Technical Liaison: Serve as a liaison between business users and data engineering teams for our core technology platforms. This involves triaging support requests, escalating issues, and ensuring timely resolution. Translate technical jargon into understandable language for non-technical users and vice-versa.
  • GCP Operations Support: Assist with basic GCP administration tasks, such as administering user access and permissions to data and reporting tools, following established protocols and security guidelines.
  • Internal Systems Product Ownership: Work with our Project Manager as point of contact for our technology solutions by gathering requirements for the what and why of a solution, assisting with product roadmaps, and ensuring data systems align with business goals, to meet the evolving needs of the business.
  • Project Collaboration: Work closely with the Project Manager and Sr. Data Engineer to define project scope, timelines, and resources related to data initiatives within larger technology projects. Contribute to project planning, execution, and reporting within an agile environment.
  • Training & Documentation: Develop and deliver training materials and documentation for data access, reporting tools, and internal systems to empower employees to use these tools effectively.
  • Internal Data Support: Provide support and guidance to internal teams on how to access and utilize data effectively. Answer queries and troubleshoot data-related issues.
  • Process Improvement: Identify opportunities to streamline processes and improve efficiency through data-driven solutions and process optimization.
  • Collaboration: Work closely with various departments, including IT, business analysts, end-users, and the Project Manager and Sr. Data Engineer, to understand their needs and develop solutions that meet those needs.
  • Stay Current: Stay up-to-date with the latest trends and best practices in data analysis, data management, and related technologies.
  • Continuous Learning: Stay up-to-date with the latest data analysis techniques, GCP services, and reporting tools.

MINIMUM REQUIREMENTS

  • Three years or more of professional experience performing data analysis, data manipulation, or data system administration or equivalent education, bachelor’s degree in business analytics, computer science information systems, business administration or related degree (may include mathematics, statistics, economics, engineering, physics, or data science). To be qualified, your experience/education must include demonstrated proficiency in at least two of the following:
    • SQL querying and data extraction
    • Data visualization and reporting (e.g., Tableau, Power BI)
    • Data quality assurance and validation
    • Data system troubleshooting and maintenance
    • Data pipeline management
  • Demonstrated knowledge of cloud computing principles.
  • Proficiency in using common data analysis tools (e.g., Excel, Google Sheets, R, etc.).
  • Experience providing end-user support and training.

PREFERRED

Experience with Google Cloud Platform (GCP) services, particularly user access management and data-related tools.

Advanced experience with SQL and database concepts. Examples include, but are not limited to, experience with: solving complex data problems using SQL, designing and maintaining efficient and reliable databases, and optimizing database performance. 

Advanced experience with data visualization or reporting tools (e.g., Looker Studio, Tableau, Power BI).  Examples include, but are not limited to, experience with: translating complex data into clear and impactful visual stories, designing and building interactive dashboards that empower users to explore data, leverage advanced visualization techniques to uncover hidden insights.

Experience in gathering business requirements and translating them into technical solutions.

Experience working in an agile project management environment.

Experience creating technical documentation and training materials.

Familiarity with data governance and data quality principles.

Experience participating in product roadmap planning.

Experience with ticketing systems such as Jira, or similar platforms.

Experience with internal systems product ownership.

WHY YOU SHOULD JOIN OUR TEAM

This position is eligible for a rich benefits package, generous paid time off, and a great work-life balance. You can learn more about the offered benefits here. 

AGENCY

The Department of Commerce is the licensing and registration agency for Utah's professional and business community. Its mission is to strengthen trust in Utah’s commercial activities through education, licensing, enforcement, and regulation.  We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional and occupational licensing, consumer protection, public utilities, securities, real estate, and residential mortgage lending. Please visit our website for more information about our agency.

BENEFITS

  • Health Insurance - Public Employee Health Program (PEHP):
    • 3 medical plan options. Choose a Traditional or High Deductible Health Plan. There is an Opt-Out Cash Benefit option for those that have other medical insurance coverage.
    • 5 dental plan options, with an Opt-Out Cash Benefit option for those that have other dental insurance coverage.
    • 4 vision plan options under EyeMed or OptiCare
  • Retirement - Utah Retirement Systems (URS):
    • Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in the Tier I Public Employees System.
    • Employees hired on or after 7/1/2011 and who have never been in the URS retirement system have two options for retirement in the Tier II System.
      • Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))
      • Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.
    • Employer contributions to your 401(k) are vested after four years.
  • Paid Time Off:
    • Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).
    • Annual leave amounts increase with years of service.
    • We have 12 paid holidays.

 

Qualifications:

 

Strong understanding of business processes and requirements gathering.

Excellent communication, interpersonal, and presentation (including verbal and written) skills.

Ability to translate technical concepts into non-technical language.

Strong analytical, troubleshooting, and problem-solving skills.

Experience in agile methodologies is a plus, as well as a demonstrated ability to work within project frameworks.

A passion for empowering others through technology and a data-driven culture.

Ability to work collaboratively in a team environment.

A degree in Information Systems, Data Science, or a related field is a plus.

Supplemental Information:

 

Classification: Senior Business Analyst (#12476). . 

Please note, that a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.

Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state’s borders.

DHRM rules apply for promotions/transfers.

As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA).

A valid driver's license is required to drive a motor vehicle on a highway in this state per UCA53-3-202(1)(a).

Work requires some physical exertion such as long periods of standing, walking over rough terrain or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, lifting moderately heavy items (up to 50 lbs.), or similar activities.