Library Assistant II

Greets and assists customers who enter and/or call the library. Responsible for all aspects of circulation duties at a medium branch library. Provides customer service concerning accounts. Explains policies and procedures regarding holds, overdues, and fines and fees and in reference to customer inquiry as to the status of their account. Performs circulation duties including checking materials in and out, renewing materials, registering customers for library cards, updating customer records, assessing damages to library materials, collecting money for fines and fees, and placing materials on hold as requested. Collects and keeps accurate records of fines, fees, and copier revenue and may prepare and make deposits. Assesses damaged materials and charges accounts. Uses judgement in deciding if justification for waiving fines/fees.
•Provides one-on-one assistance and instruction regarding library resources and services. Instructs customers in usage of library technology, such as the library catalog, databases, eReader/accessing downloadable titles, and copiers/scanners. Teaches customers to access the internet, use Microsoft software, create job applications and resumes, and utilize their online account including renewing materials and placing items on hold. Refers patrons to other resources when applicable. Troubleshoots computer, eReader, and Wi-Fi access issues. Responsible for explaining the Dewey Decimal System, library layout and location of collections to customers and volunteers. May instruct and delegate duties to volunteers.
•Provides basic reference services to customers of all ages. Establishes an effective dialogue to discern customer requests then recommends pertinent resources based on the customers’ needs and parameters. Assists the public in identifying and using both print and online resources, including databases and eBooks.
•Maintains the library’s collections. Runs reports to organize and maintain the collections and to resolve issues of lost items, hold requests, and low circulation. Assists in the collection development process making recommendations of materials to be added to the collection. Assesses physical quality of materials and may perform general book repair. Sorts and organizes materials to prepare for shelving. Assesses collections’ order and potential space limitations and shifts materials as needed. Empties book drop as assigned and checks in materials. Sorts items for shelving and routing. Processes periodical subscriptions. Applies labels and shelf locations to all new materials.
•Promotes library services and programs. Refers customers to programs and print and online calendars and schedules. Explains meeting and study room policies and makes reservations for customers. Discerns patron interests and needs and is able to guide them to materials, programs, and services that meet their expectations. Conducts group tours and educates customers concerning a variety of library resources and services. Creates and maintains book displays that promote library materials, programs, and services.
•Performs a variety of functions daily to keep the library operational. Assists in opening and closing procedures. May change outdoor signage. Assists in general housekeeping and straightening of public areas both inside and out. Assists with set up and break down of meeting rooms and programs. May process returned materials after hours and on Holidays in order to keep workflow up to date. Works in other library departments as needed.